SHIPPING / RETURNS AND REFUNDS


IMPORTANT!!

ORDERS CAN BE CANCELED BY AIRCRAFTTAG IN CASE OF INCORRECT STOCK LEVELS!!

Shipping rates

FREE STANDARD SHIPPING FOR ORDERS OVER € 300.-

"SNAIL MAIL" shipping: 

If you select this shipping option, it can take up to 14 business days until your order leaves our warehouse. Up to 60 days delivery time.
Tracking included, no insurance:
Europe: € 5,99.-
World: € 8,55.-

"STANDARD" and "EXPRESS" shipping: 

Austria

DHL Express: € 9,99.-  |  1-2 days, tracking, insurance 

Standard: € 6,95.-  | 4-7 days, limited tracking, limited insurance 

EU

UPS Express: € 21,95.- | 1-2 days, tracking, insurance

DHL Express: € 23,10.- | 1-2 days, tracking, insurance

UPS Standard: € 13,95.- | 7-13 days, tracking, insurance

 

Switzerland | Liechtenstein

DHL Express: € 22,95.- | 1-2 days, tracking, insurance

UPS Standard: € 22,10 | 5-10 working days, tracking

 

UK  

UPS Express € 19,95.- | 2-5  days, tracking, insurance

DHL Express: € 24,32.- | 2-5  days, tracking, insurance

UPS Standard: € 14,55 | 7-13 working days, tracking

 

World Zone 5 (Albanien, Andorra, Bosnien und Herzegowina, Färöer, Gibraltar, Island, Kosovo, Republik Moldau, Montenegro, Nordmazedonien, Norwegen, San Marino, Serbien, Türkei)

DHL Express: € 29,10.- | 2-5 days, tracking, insurance

UPS Express: € 27,95 | 7-13 working days, tracking

UPS Standard: €17,95.- | 8-14 working days | tracking

 

 World Zone 6  (Mexiko, Kanada, Vereinigte Staaten)

UPS Express: € 28,50.- | 2-7 days, tracking, insurance

DHL Express: € 29,50.- | 2-7 days, tracking, insurance

 

World Zone 7 (Kambodscha, China, Sonderverwaltungsregion Hongkong, Indien, Indonesien, Japan, Laos, Malaysia, Singapur, Thailand, Vietnam, Taiwan)

DHL Express: € 40,90.- | 3-9 days, tracking, insurance

UPS Express: € 38,96 | 10-15 working days, limited tracking

 

World Zone 8 (Algerien, Angola, Anguilla, Antigua und Barbuda, Argentinien, Armenien, Aruba, Australien, Aserbaidschan, Bahamas, Bahrain, Bangladesch, Barbados, Belize, Benin, Bermuda, Bhutan, Bolivien, Botsuana, Brasilien, Brunei Darussalam, Burkina Faso, Burundi, Cabo Verde, Kaimaninseln, Tschad, Chile, Kolumbien, Komoren, Kongo-Brazzaville, Kongo-Kinshasa, Cookinseln, Costa Rica, Curaçao, Dschibuti, Dominica, Dominikanische Republik, Ecuador, Ägypten, El Salvador, Äquatorialguinea, Eritrea, Äthiopien, Falklandinseln, Fidschi, Französisch-Guayana, Gabun, Gambia, Georgien, Ghana, Grenada, Guadeloupe, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Israel, Jamaika, Jordanien, Kenia, Kiribati, Kuwait, Lesotho, Sonderverwaltungsregion Macau, Madagaskar, Malawi, Malediven, Martinique, Mauretanien, Mauritius, Mongolei, Montserrat, Marokko, Mosambik, Namibia, Nauru, Nepal, Neukaledonien, Neuseeland, Nicaragua, Nigeria, Niue, Oman, Pakistan, Panama, Papua-Neuguinea, Paraguay, Peru, Philippinen, Katar, Kamerun, Ruanda, St. Barthélemy, St. Helena, St. Kitts und Nevis, St. Lucia, Samoa, São Tomé und Príncipe, Saudi-Arabien, Senegal, Seychellen, Sierra Leone, Sint Maarten, Salomonen, Südkorea, Sri Lanka, St. Vincent und die Grenadinen, Suriname, Tadschikistan, Tansania, Timor-Leste, Togo, Trinidad und Tobago, Tunesien, Turks- und Caicosinseln, Tuvalu, Uganda, Vereinigte Arabische Emirate, Uruguay, Vanuatu, Sambia, Mayotte, Südafrika)

DHL Express: € 42,18.- | 5-17 days, tracking, insurance

UPS Express: € 47,95 | 10-13 working days, tracking

 

How long does it take till my products are airborne?

Expect 2-3 business days until your aircrafttag leaves our warehouse. Personalized products need 7-9 days until they are cleared for Takeoff to your place.

 

 

What if I need my order "high speed"?

Select DHL or UPS Express at checkout. 1-2 days shipping time only within EU.

 

Are there any additional fees?

Depending on the destination country of the order, customs duties, taxes or fees may be applicable. These are the responsibilty of the customer. You will get detailed information from your local customs office.

 

What if I want to change the shipping address?

Send a "mayday call" to  office@aircrafttag.com. We try to help.

 

I received a wrong aircrafttag?

We are very sorry and try to solve the problem. In this case send a mail to office@aircrafttag.com.

 

I don't like my aircrafttag. Can I return my order?

Of course! We only like satisfied customers. If you received the wrong product, we will pay for the return. Please contact office@aircrafttag.com with your name and ordernumber.

If you just changed your mind and want to return your aircrafttag - no problem. In this case you are responsible for shipping. Anyway you have to contact office@aircrafttag.com with your name and order number before returning.